T-Mobile is being fined 40-million-dollars after being accused of covering up poor cell service with "false rings." The Federal Communications Commission announced the settlement which requires the company to implement a "compliance plan" to fix the problem. The company claims false ring tones were stopped last January.
False ringtones make it seem like someone isn't answering the phone, when in fact the call was unable to go through due to cell service issues. An FCC order says, "False ring tones are a problem on calls to rural areas and are a symptom of the problems of impaired quality and completion of calls to rural areas."
In a statement, T-Mobile said, "Our actions have always been focused on better serving our customers and the ringtone oversight, which was corrected in January 2017, was unintentional."